Testimonials

John Sharp
Manager, Policies, Procedures, & Forms

"Outstanding. Delivered on what I expected and much more. As the days went on, I saw more and more relevance and need to apply the Information Mapping method to Vancity."

"Our group uses the Information Mapping method as the standard for developing process documentation. As a result, process stages are documented in a clear and logical sequence, and the use of foot notes buried at the end of the page has significantly decreased. The Mapping structure enables our writers to proactively identify any process gaps, and our use of “if/then” conditional statements helps our end users make the right decisions. This is helping us to create and deliver more complete and accurate process documentation with fewer requests for clarification."

"In spring 2006, Dundee undertook a major system conversion project. As part of this project, Information Mapping® method was selected to develop training documentation. Realized benefits have included a marked reduction in number of calls to the help desk. The new enhanced usability of our Mapped training documentation spread to other senior department heads who have adopted the methodology; improving both the clarity and usability of materials and documentation."

"I found the Information Mapping Canada (formerly Communicare) team to be extremely dedicated and professional. They worked with us to develop training program support materials based on a few notes I'd prepared and some conversations we'd had. Their work was impeccable with the appropriate level of detail, yet intuitive and clear and delivered on time and on budget".

"Information Mapping has contributed to our efforts to communicate effectively with our employees. This valuable tool allows our organization to share large amounts of information in a clear and easy to read format."

"Using the Information Mapping principles and techniques, our writers now take the time to analyze the needs of our readers and have stopped producing documentation for the sake of documentation. We're now confident our clients can quickly and easily understand the information they need. The Information Mapping method has been a welcomed addition to our communication strategy and absolutely worth every dollar we spent."

"Very positive - may be applied in all written communications -- should be provided to everyone at CNSC who has to write documents."

"We owe much of our success in transforming a wealth of useful but poorly presented documents to the Information Mapping process."

"My staff feel that Info Mapping has been one of the best training sessions and tools that they have encountered. Many of our forms and documents have been reformatted and are now written in Info Mapping style. It is a great time saver, and has increased readability and reduced the volumes of print that we used to produce."

"The Information Mapping method of Structured Writing has made my writing life so much better. It makes it easier for me to think about what I'd like to say, determine major points I need to make, include supporting evidence, and edit the material. Mapping is particularly valuable in collaborative writing. We can share authorship because we share a common structure for how to write. Major points are identified with block headings, various members of the team can take-on different blocks to complete and when the different blocks are all brought together, we have a unified document. It produces a bottom-line result: My own writing and that of others is more readily understood."

"Through the close working relationship that OSFI has with Information Mapping Canada's (formerly Communicare) staff, in particular, Jim Purdy, we have successfully implemented Information Mapping Canada's structured writing using Information Mapping throughout our supervisory work processes. Without the help that Information Mapping Canada's staff have provided and continue to provide, our implementation and realization of the benefits of structured writing in our work processes would not have happened."

"Using Information Mapping is like winning the communications lottery. We used it to document our highly complex development initiative. Now our documents and Web site give people what they need to know, when they need to know it."

"I find Information Mapping helped me organize and structure documentation better, and is easier for my readers to comprehend my message."

"I have been using Information Mapping for approximately five years. I find the Information Mapping Communication method straightforward and easy to adjust to. The approach has a number of major benefits: it provides for concise, precise, clear and well organized information so it can be easily read and reviewed and decisions based upon the information can be more easily made; it eliminates redundancy thereby avoiding and/or eliminating misinterpretation and decreasing time to read the material; it facilitates understanding by using the most appropriate ways to present information based upon the type of information being presented. Those reading the material/report can easily find information without reading the entire report. This, in itself, saves an enormous amount of time."

"I loved it! Of all the various courses and workshops I have taken, this one will be the one I am most apt to apply instead of ending up as another binder on my shelf."

"Information Mapping has really simplified communications at Novo Nordisk. Instead of taking all the time to write everything in conventional prose, 'Mapping' allows the writer to get the essential points and put them right out there. For the end user, they find the information and understand it without having to take a lot of time to think about it. For instance, in our meeting minutes, the writer has reduced the time she takes to create them and cut the length of the minutes by half. It has made communications so much easier and clearer."

"Information Mapping isn't just about information, it has more to do with how to think about and document any piece of knowledge."

"I am still in awe of how easy it was to work with them over the net - we never met and they completed the Speakers' Bureau training beautifully. I wouldn't hesitate giving them a reference."

"The customer service provided by Information Mapping Canada (formerly Communicare) was outstanding. Their Information Mapping process really helped clarify some very complicated material and order the information in a clear organized fashion in our computer software manuals, which was truly appreciated by the folks who use that application."

"NB Power is a company with a wide range of operations and employees who are experts in diverse fields—technical, business and engineering. Each part of the corporation has to share information with others and must also communicate with many external stakeholders. Information Mapping has significantly improved the quality of our written materials both for internal communications and to our Board of Directors and to a federal regulator. 'Mapping' has allowed us to provide users with information they can use effectively."

"Totally cool! This seminar should be taken by all business employees in a fast-changing environment."

"The work methods department at Hydro One utilizes many of the tools and principles of Information Mapping for the purpose of communicating with clarity and focus. These principles provide a framework for Hydro One Content as well as a foundation for day to day communication via email. Writing with this methodology causes you to think about communications in a structured manner. Productivity is then gained by the net effect of clearly communicating important issues to the audience with very little clarification required."

"This is the best course I have ever taken. I couldn't imagine tackling our company's Employee Handbook project without taking the course. The project doesn't seem so daunting now!"

"Bell is a strong supporter of Information Mapping, which is currently being used by all of our support teams as well as everyone within our corporate stores and at head office. Information Mapping has been invaluable in helping us create more consistent messages. It ensures that our communication is standardized, meaning nothing is missed, which for an organization as large and complex as Bell is invaluable. I have and will continue to recommend Information Mapping to colleagues and organizations alike."

"I have been using Information Mapping for almost 20 years. I am such a big fan of the system that I have introduced it to four different companies in both Canada and the US. In my current role, I run close to 300 retail locations. All of our store documentation including policies, procedures and internal communications are written in the Information Mapping format. I highly recommend this product for maximum comprehension and retention of information."

"After the training I was blown away by how powerful and easy LAFI (Language Art for Information) communications would be in reality and by the benefits that this process would bring to our company. Since we learned Information Mapping, we know that the Method plays a significant role in our success as we more effectively communicate both internally and externally, with our partners and most importantly our customers. I do not hesitate to recommend anyone that relies on written communication for business to embrace the Information Mapping Method. A lot of it is common sense and learning the techniques is simple."

"Our training and communications group has been using Information Mapping for over 10 years. We recently had all our newer training and process people go through the training and we've already noticed a significant improvement in the quality and consistency of our documentation. Information Mapping helps us ensure that we're able to quickly produce the clear, concise, and accurate process and training documentation, required to empower our audience"

"This is the most practical and relevant training seminar that I have attended! Everyone communicates, however, most of us do not do so effectively. By implementing this strategy, our communications will be effective; improving efficiencies and decreasing cost."

"I have recently changed positions and I am excited because I'm really starting to incorporate the Information Mapping techniques into many of the documents I'm creating or revising. Many of the documents we currently use are in desperate need of being Info Mapped and we have introduced these new techniques to our team and they will be signing up for a workshop this year.

Information Mapping helps us to highlight the information that is important which is extremely important for our call centre agents who are on the phones and need to locate the information easily and quickly."

Jennifer Raniga
Human Resources Advisor

"The InfoMapping course that I attended is probably the most practical course that I have ever taken. The knowledge that I gained is something that I apply in my position on a regular basis. The policies, documents and emails that I create are clear and easy to read and employees have commented on how much simpler it is to find information in this new format. The InfoMapping method has been a welcomed addition to our HR operation's success. I highly recommend the Information Mapping method!"