Costs of Poor Information
Does your organization
- struggle with its knowledge management initiatives?
- operate at reduced efficiency because standard procedures are hard to read, find, use, and follow?
- fall behind on crucial project deadlines due to low resources in the area of documentation?
- spend valuable time responding to queries from clients who do not understand your written communications?
- lose potential business because users cannot navigate your website to find and understand the information they are looking for?
This describes the costs of poor information to your organization.
Signposts of poor information
The costs and risks of poor information permeate all areas of an organization. Below are typical signposts of such failure.
| Challenge | Description |
|---|---|
| Too much time and money developing content | Content takes too long and costs too much to develop because identical
content is being rewritten over and over for each
|
| Deadlines and budget targets missed | If the content takes too long, projects are slowed down so that
|
| Translation cost overruns | Multiple translations for global rollouts
|
| Unclear content | When the content is not clear and usable, users
|
| Poorly organized and inaccessible content | When the content is poorly organized and inaccessible, users cannot find
the information they need and become frustrated, so that they
|
| Difficulty updating content | When content is difficult to update, then either
|
Correcting such failures
All of the above signposts indicate information that is not working for the organization.
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