Information Access and Usability
When people cannot find and use the information they need to do their jobs, mistakes are made, productivity declines, and performance suffers. This describes the following:
Challenges
Several studies over the years conducted by Reuters found that
- 38% of managers reported wasting "substantial" amounts of time just looking for information, and
- information overload and time spent
collecting information was causing problems such as
- delayed decision-making
- distraction from main responsibilities
- stress and its associated heath risks, and
- loss of job satisfaction.
Solution
Information Mapping ensures that all internal communications - from everyday business documents to complex procedures and reference materials - are easy to access and use because they are
- developed for a specific audience and purpose
- organized and labeled effectively, and
- presented so that key information is easy to identify and understand.
Measuring results: Usability testing
Information Mapping Canada measures the results of information access and usability through its Usability Testing service.
Click here for more information on our Usability Testing service.
