Our Services

Information Mapping Canada works with our clients to help you define

what you need to communication
to whom you need to communicate, and
how best to get the message out to your customers, partners, and personnel.

This page contains these topics:

Documentation challenges
Who needs our documentation services
What our services provide
Summary of our services
How it works
For examples
For further information

Documentation challenges

Information is the lifeblood of all organizations and when that information does not flow efficiently, it can choke the organizationâ€™s operations.

Yet keeping up with the rapid expansion, revision, and distribution of information in a variety of media and across a global enterprise is increasingly difficult.

Documentation resources are stretched beyond their limits and projects and initiatives suffer as a result. Time and money are lost, opportunities squandered.

Who needs our documentation services

Information Mapping Canada can help you achieve what you do not have the time and resources to achieve yourself:

Revise and Map a backlog of legacy content that remains critical to the organization.
Develop and Map original content needed for new initiatives and projects.
Improve the quality of the content being
- used by call centres to provide customer service
- needed by business partners, affiliates, and suppliers to maintain an efficient supply chain, and
- published for customers about your products and services

What our services provide

Information Mapping Canada provides a range of services that can help you overcome your documentation challenges. We can take your information and Information Map it.

Your information wonâ€™t just be "written," it will be completely rethought and re-presented to meet the needs of your management, staff, suppliers, or customers.

Summary of our services

Hereâ€™s a summary of our documentation services.

Service	What We Do
Information Mapping Services	Work with you to Information Map your existing content, turning it into usable content that is well structured and valid for paper and/or online.
Consulting Services	Work with you to develop new content based on your projectâ€™s needs, and Map that content to make it effective.
Editing and Reporting	Assess your Mapped content for accuracy in the application of the method.

How it works

The application of our documentation services involves this process.

Stage	Description
1 Preliminary Planning	We work with your subject matter experts and internal resources to determine the purpose of the documentation the demographics and needs of the audience the most appropriate medium of distribution.
2 First Draft	We prepare a first draft, rethinking your original content and translating it into Information Mapped documentation. Your subject matter experts assess the first draft to ensure completeness and accuracy.
3 Final Draft	We prepare a final draft, incorporating your feedback.
4 Measurement	We work with you to survey the documentationâ€™s users to measure the effectiveness of the final document. For more details on Measurement, click on Usability Testing.