Mastering Policies, Procedures and Documentation™
Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money. Documentation problems lead to inefficiency, noncompliance, and reduced productivity.
Mastering Policies, Procedures and Documentation™ is our three day Information Mapping® Master Course focusing on powerful, proven techniques for analyzing, organizing, and presenting information. It will help you to make your documentation and training materials clear, consistent, and user-focused.
(Note: Formerly named Developing Usable Content and Documentation)
Who should attend
Mastering Policies, Procedures and Documentation™ is appropriate for anyone who designs or develops complex information or reference material, such as:
- user guides
- policy and procedure manuals
- customer service guides
- systems documentation
- standard operating procedures, and
- training manuals.
What you will learn
The Mastering Policies, Procedures and Documentation™course covers:
- analyzing the Content
- organizing the Content
- sequencing and Structuring the Content
- presenting the Information Types
- adding Context-Setting Information, and
- developing Large Deliverables.
How you and your organization will benefit
Mastering Policies, Procedures and Documentation™ helps you and your organization
- increase productivity
- reduce errors and risk
- improve customer satisfaction
- cut down training time, and
- reduce questions to supervisors and customer support through clear and easy-to-find information
Learn now!
For your convenience, the required Foundation™ course and Formatting Solutions Pro are included in all Master series public seminars. For dates and locations, view our Public Seminar Schedule.
For further information
For further information on Mastering Policies, Procedures and Documentation™ contact us at
- Head office: (416) 769-7016
- Toll free: 1-888-INFOMAP (463-6627)
- E-mail: info@infomap.ca
- Our Ottawa and Vancouver offices, visit contact us.
