E-Mapping: Making E-mail Work

E-Mapping: Making E-mail Work is a 1-day in-class seminar that teaches participants the essential concepts of writing e-mail messages that address typical problems such as lack of clarity and lack of relevance.

This page includes these topics:

• Problem: E-mail reduces productivity
• Mapping solution
• What you'll learn
• Who should attend
• Benefits
• Delivery options
• Details
• For further information

Problem: E-mail reduces productivity

Users are so overwhelmed by e-mail that it has actually reduced their productivity:

• 25% increase in e-mail messages since 2004
• overuse and misuse of "cc" and "Reply to all"
• "friendly spam" or unfocussed, non-relevant messages from business colleagues
• long, narrative prose that requires too long to read and absorb, and
• the misapplication of e-mail and avoidance of more appropriate media.

Source: Cavanagh, Christina. "E-mail in the Workplace: A Productivity Study", Richard Ivey School of Business, University of Western Ontario.

Mapping solution

The Information Mapping process provides a two-pronged solution:

• standards and protocols for the proper use of e-mail as a workplace tool, and
• a method for the structured writing of e-mail messages.

What you'll learn

Participants learn how to

• establish the purpose of the e-mail
• identify the desired response
• differentiate between appropriate and inappropriate content
• organize and label content effectively
• sequence and structure content to enhance readability, and
• write effective subject lines.

Who should attend?

E-Mapping: Making E-mail Work is for any professionals who communicate with their clients and colleagues through e-mail.

Benefits

E-Mapping: Making E-mail Work helps participants

• write clear, concise, and effective e-mails
  • analyzing information based on audience and purpose
  • organizing and presenting information that is audience-focused, easy to find, and easy to understand, and
• apply a set of standards and protocols to better
  • exploit e-mail as a productivity tool
  • control and limit the volume of messaging
  • manage responses to e-mails.

Delivery options

E-Mapping: Making E-mail Work can be scheduled as an onsite seminar at a client location.

E-learning Option
Information Mapping Canada offers an e-learning version of this seminar. For details click on Making E-Mail Work.

Details

The details for the seminar are provided in the table below.

For further information

For further information or to register for E-Mapping: Making E-mail Work, contact us at

• Phone: (416) 769-7016
• Toll free: 1-888-INFOMAP (463-6627)
• Fax: (416) 769-7790
• E-mail: info@infomap.ca.
• Mail: Information Mapping Canada
  357 Jane Street
  Toronto, Ontario M6S 3Z3