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About Us

• Our Staff
• International Partners
• Careers
• Privacy Policy
  • Information Collection and Use
  • With Whom Your Information Is Shared
  • Permission, Security, and Links
  • Notification, Changes, and Contacting Us

The Method

• What Information Mapping is
  • How Mapping is Different
  • How Mapping Works
  • How Mapping is Used
  • Before and After Examples
  • Comparing Mapping to Other Tools
  • Mapping and the Real Problems with Information
• Applications
• Background on Information Mapping
  • History of Mapping
  • Research on Information Mapping
  • White Papers and Articles on Information Mapping
  • Publications
  • Awards & Nominiations

Seminars

• In-Class Seminars
  • Mapping Business Communications
  • Developing Usable
    Content and Documentation
  • Writing for the Web
  • Writing Winning Sales Proposals
  • Making E-mail Work
  • Mapping Briefing Notes
  • Information Mapping
    Editing Workshop
  • Graduate Seminar
  • Customized Seminars
• e-Learning Seminars
  • Information Mapping Starter Kit
  • Developing Business and Technical Communications
  • Making E-mail Work
• Coaching & Support
  • Support programs
  • Mapping Matters
  • Bringing Mapping to your organization
  • Mapping User Groups (MUGs)

Consulting Services

• Content Management
  • Background on Content Management
  • Challenges of Content Management
  • How Information Mapping Addresses Content Management Challenges
  • DITA and Information Mapping
• Documentation Services
  • Challenges We Address
    • Costs of poor information
    • Compliance
    • Content for Global Market
    • Customer Service
    • Employee Turnover
    • Information Access & Usability
    • Mergers and Acquisitions
    • Quality and Best Practices
    • Systems Implementation
    • Training.
  • How We Address Your Challenges
    • Our approach: Information Life Cycle
    • Our Services
    • Typical Documentation Work
• Usability Testing

Software

• Content Mapper™
• Formatting Solutions® Pro

Our Clients

• Testimonials
• Case Studies
  • Compliance Success Stories
  • Custom Training Success Stories
  • Customer Service Success Stories
  • Documentation Success Stories
  • Web & Online Success Stories
• Client List

News & Events

• Event Calendar
• Events Registration Form
• Media Room
• Green Team

Graduates

• Insider Online Newsletter
• Newsletter Registration form
• Mapping Matters
• FS Pro FAQ
• Information Mapping FAQ

Public Seminars

• Referral Rewards Program
• Host Your Own Public Seminar